Shipping policy

SILVERTOUCH JEWELLERY PVT. LTD.

SHIPPING & DELIVERY POLICY

At SilverTouch Jewellery Pvt. Ltd., we take care to securely pack and safely deliver every order.

1. Order Processing

Orders are processed after successful order confirmation and payment. Processing time may vary depending on product availability, customisation, weekends and public holidays.

2. Delivery

Once your order is dispatched, tracking details will be shared through your registered contact information, where available. Delivery timelines may vary based on your location and courier partner and are not guaranteed.

3. Shipping Address

Customers must provide a complete and accurate delivery address and contact number. SilverTouch Jewellery will not be responsible for delays caused by incorrect or incomplete details.

4. Delivery Delays

Delivery may be affected by courier delays, weather, public holidays, logistical issues or circumstances beyond our reasonable control.

5. Damaged, Tampered or Missing Parcels

Customers are advised to record a 360-degree unpacking video while opening the parcel. If the parcel is damaged, tampered with, incorrect or missing an item, please contact us at connect@silvertouchjewellery.com within the timeframe specified in our Exchange, Return & Warranty Policy.

6. Order Cancellation

Cancellation requests may be considered only before the order is dispatched. Once dispatched, cancellation may not be possible.

Contact Us

SilverTouch Jewellery Pvt. Ltd.

Email: connect@silvertouchjewellery.com

By placing an order, you agree to the terms of this Shipping & Delivery Policy.