SILVERTOUCH JEWELLERY

Exchange, Return & Warranty Policy

At SilverTouch Jewellery, we are committed to providing you with high-quality 925 silver jewellery and ensuring that every purchase reaches you safely and in perfect condition.

Please read the following policy carefully before placing your order.

---

1. Exchange Policy

We offer an exchange within 15 days of delivery if you are not completely satisfied with your purchase, subject to the eligibility criteria below.

Eligibility for Exchange

• Timeframe: The exchange request must be raised within 15 days from the date of delivery.

• Product Condition: The jewellery must be unused, unworn, unwashed, and in its original condition.

• Packaging: The product must be returned with its original packaging, tags, and accessories, wherever applicable.

• Proof of Purchase: A valid order number, invoice, or order confirmation is required.

• The product must not have any signs of damage, alteration, scratches, or misuse.

Exchange Process

Step 1 – Raise an Exchange Request
Contact our customer support team at connect@silvertouchjewellery.com within 15 days of delivery.

Step 2 – Share Order Details
Provide your order number, product details, reason for exchange, and required replacement product, subject to availability.

Step 3 – Return the Product
Our team will provide return instructions. Securely pack the jewellery in its original packaging to prevent damage during transit.

Step 4 – Quality Check
Once received, our Quality Assurance team will inspect the product. The exchange will be processed only after it passes our quality check.

---

2. Return Policy

We provide a 7-day return policy only for products that are delivered damaged, defective, or incorrect, subject to verification.

Damaged or Incorrect Product

• A damaged, defective, or incorrect product must be reported within 48 hours of delivery.

• The product must be returned in its original condition along with:

  • Original packaging

  • Tags, if applicable

  • Invoice/order details

  • Authenticity certificate, if provided

Empty Parcel or Missing Product

If you receive an empty parcel or a product is missing from your order, please contact us within 48 hours of delivery.

A complete 360-degree unpacking video of the parcel is mandatory for such claims. The video should clearly show the package from all sides before and during opening.

• Claims without sufficient evidence may not be accepted.

• Visible signs of tampering with the package may affect the validity of the claim.

• SilverTouch Jewellery reserves the right to review the evidence and make the final decision regarding the claim.

• No return or damage-related request will be entertained after 7 days from the date of delivery.

Customer Support: connect@silvertouchjewellery.com

---

3. How to Initiate a Return

Step 1 – Check the Product

Before initiating a return, please ensure:

• The product is in its original condition.

• The jewellery is unworn and unused.

• Original packaging and tags are intact.

• Invoice/order details are available.

• For products damaged during transit, the original packaging and tags must be retained.

Step 2 – Contact Us

Email: connect@silvertouchjewellery.com

For damaged or incorrect products, the request must be raised within 48 hours of delivery, along with a complete 360-degree unpacking video.

Step 3 – Pack the Product

Please include:

• Original packaging

• Invoice/order details

• Authenticity certificate, if provided

• All accessories received with the product

Ensure that the product is securely packed to avoid damage during return transit.

Step 4 – Quality Check & Processing

Once the product reaches us, our Quality Assurance team will inspect it.

If the return is approved after quality inspection, the applicable exchange/credit note process will be initiated.

Please allow approximately 12–15 business days for the complete return process, depending on the product and logistics.

---

4. Refund / Credit Note

For eligible approved returns, SilverTouch Jewellery may provide a credit note for the eligible order amount, subject to the applicable return conditions.

• The credit note will be valid for 1 year from the date of issue.

• It can be used once on the SilverTouch Jewellery website.

• It cannot be exchanged for cash or transferred to another person.

• It can only be used subject to the terms communicated with the credit note.

---

5. 3-Month Colour Warranty

SilverTouch Jewellery provides a 3-month colour warranty on applicable jewellery.

This warranty covers the colour/finish of the jewellery only and does not cover damage caused by regular use, rough handling, chemicals, or improper care.

Warranty Claim Process

• The warranty claim must be raised within 3 months from the date of delivery.

• Contact connect@silvertouchjewellery.com with your order details and clear photographs/videos of the product.

• The product must first be inspected by SilverTouch Jewellery's Quality Control (QC) team.

• Only after the QC team verifies and approves the claim will the product be considered eligible for return or exchange under the warranty.

• No return or exchange will be processed under the warranty without prior QC inspection and approval.

• SilverTouch Jewellery reserves the right to approve or reject the claim based on the product's condition and the cause of the colour change.

The 3-month colour warranty does not guarantee that the jewellery will retain its original colour or finish indefinitely. Jewellery colour and finish may naturally change depending on usage, environment, and exposure to external substances.

---

6. Warranty Exclusions

The following are not covered under the warranty:

• Rough use

• Accidental damage

• Breakage

• Scratches

• Improper handling

• Exposure to water, chlorine, moisture, sweat, or other harsh substances

• Improper storage

• Failure to follow jewellery care instructions

• Any alteration, repair, or treatment performed by a third party

• Normal wear and tear

Important Note on Tarnishing

Silver jewellery may naturally develop tarnishing or changes in appearance over time.

The 3-month colour warranty applies only to eligible colour-related claims that pass SilverTouch Jewellery's QC inspection.

Daily-use effects caused by perfumes, cleaning agents, regular wear, rough use, or other external factors are not covered.

---

7. Important Notes

• SilverTouch Jewellery reserves the right to inspect every returned or warranty-claimed product.

• Claims may be approved or rejected based on the product's condition and the evidence provided.

• Requests that do not meet the terms of this policy may be rejected.

• SilverTouch Jewellery reserves the right to make the final decision in cases involving insufficient evidence, product tampering, misuse, or disputes regarding eligibility.

Silver Coins are non-returnable and non-exchangeable.
Due to the nature of silver coins and their value, all coin purchases are considered final sale.

A return or exchange will only be considered if the coin is received broken or damaged during transit. Any such issue must be reported within 48 hours of delivery, along with clear photographs and a complete 360-degree unpacking video of the parcel.

The product must be returned in its original packaging and will be subject to inspection and approval by our Quality Control team.

Returns or exchanges will not be accepted for change of mind, incorrect selection, or any other reason.

---

Customer Support

Email: connect@silvertouchjewellery.com , +91-9512202643

By placing an order with SilverTouch Jewellery, you acknowledge and agree to the terms mentioned in this Exchange, Return & Warranty Policy.